Frequently Asked Questions

Creating a jiliasis account is quick and straightforward. Visit jiliasis Login and click the registration button. You will need to provide a valid email address, a secure password, your full name as it appears on your Philippine government ID, your date of birth, and your mobile number. Once submitted, check your email for a verification link and click it to activate your account. The whole process takes less than five minutes for most Filipino players.

You must be at least 21 years of age to register and play on jiliasis. This is a strict requirement under Philippine law and PAGCOR regulations. jiliasis verifies the age of all players during the KYC process before any withdrawal is approved. Accounts found to belong to players under 21 will be immediately closed and all funds frozen. Please see our Responsible Gaming page for more details.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete it, log in to your jiliasis account, go to Account Settings, and select the Verification tab. You will need to upload:

• A clear photo or scan of a valid Philippine government-issued ID (PhilSys National ID, passport, driver's licence, or UMID card)
• A selfie holding your ID
• Proof of your payment method (e.g., a screenshot of your GCash or PayMaya account showing your name)

Our team reviews KYC submissions within 24–48 hours. You will receive an email notification once your account is verified.

On the jiliasis Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your jiliasis account and click Submit. You will receive a password reset link in your inbox within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder, or contact our 24/7 support team via live chat on jiliasis.vip.

No. jiliasis strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being voided. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

jiliasis supports a wide range of Philippine payment methods so Filipino players can fund their accounts conveniently. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: Selected convenience store and remittance partners

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for PHP deposits.

The minimum deposit on jiliasis is ₱100 for most payment methods including GCash and PayMaya. This low entry point makes jiliasis accessible to Filipino players across all budgets — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. Specific minimums may vary slightly by payment channel; check the Cashier section of your account for the latest limits.

GCash deposits on jiliasis are processed in real time and typically reflect in your account balance within seconds to a few minutes. If your deposit has not appeared after 15 minutes, please check that the transaction was completed successfully in your GCash app. If the GCash transaction shows as successful but your jiliasis balance has not updated, contact our support team via live chat with your GCash transaction reference number.

Yes. jiliasis provides deposit limit tools as part of our responsible gaming commitment. You can set a daily, weekly, or monthly deposit cap directly from your Account Settings under the Responsible Gaming tab. Limits take effect immediately when reduced. We encourage all players to use these tools to stay in control of their spending. Learn more on our Responsible Gaming page.

To withdraw from jiliasis, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank), enter the amount you wish to withdraw, and confirm the request. Make sure your account KYC verification is complete before submitting your first withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times on jiliasis vary by method:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank / UnionBank: 1–3 business days depending on the bank

Withdrawals are reviewed by our finance team before processing. During peak periods (weekends, Philippine holidays), processing may take slightly longer. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on jiliasis is ₱200 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers (BPI, BDO, Metrobank, UnionBank). Please ensure your account balance meets the minimum before submitting a withdrawal request. Bonus funds may have wagering requirements that must be met before they can be withdrawn — check the bonus terms in your account for details.

jiliasis offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account after registration. All bonuses come with wagering requirements that must be completed before winnings from bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer on jiliasis.

A wagering requirement (also called a playthrough requirement) means you must wager a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Progress towards your wagering requirement is tracked in real time in your jiliasis account under the Bonuses section.

If you have a jiliasis promo code, you can enter it during the registration process or in the Cashier section when making a deposit. Look for the "Promo Code" or "Bonus Code" field and enter your code exactly as provided (codes are case-sensitive). The bonus will be credited to your account automatically once the qualifying deposit is confirmed. If your code is not working, contact our support team via live chat for assistance.

jiliasis offers over 1,200 games from the world's top providers, including:

• Slots: Hundreds of video slots with varying themes, paylines, and jackpots — visit our Slot page to explore
• Fishing games: Popular titles like Mermaid Fishing and Captain's Bounty
• Bingo: Fast-paced Filipino-style bingo on our Bingo page
• Live casino: Real-time table games with live dealers — see jiliasis Casino
• Sports betting: PBA, NBA, UFC, boxing, and more

New games are added regularly, so check back often for the latest titles.

Yes! jiliasis is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit jiliasis.vip on your smartphone or tablet, log in to your account, and enjoy the full game library on the go. For the best experience, use an updated version of Chrome or Safari and ensure you have a stable internet connection.

Yes. All games on jiliasis use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and fair. Our game providers are internationally recognised studios whose products are independently tested and certified for fairness. Return-to-player (RTP) percentages are displayed within each game's information panel so you can make informed decisions before you play.

jiliasis uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and handled in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For full details, see our Privacy Policy.

To enable 2FA on your jiliasis account, go to Account Settings and select the Security tab. Click "Enable Two-Factor Authentication" and follow the on-screen instructions. You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your jiliasis account.

If you suspect that someone has accessed your jiliasis account without your permission, take these steps immediately:

• Change your password right away via Account Settings
• Contact our 24/7 support team via live chat to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorised activity
• Check that your registered email and mobile number have not been changed

Our security team will investigate and respond promptly. Never share your jiliasis password or OTP codes with anyone.

jiliasis offers a self-exclusion tool that allows you to close your account and block yourself from re-registering for a chosen period (6 months, 1 year, 3 years, or permanently). To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm. You can also request self-exclusion by contacting our support team via live chat at any time. For full details, visit our Responsible Gaming page.

jiliasis provides a full suite of player protection tools available free of charge to all registered players:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — maximum loss thresholds per period
• Session time reminders — alerts when your set play time is reached
• Reality check alerts — periodic pop-ups showing your session stats
• Cool-off periods — short breaks of 24 hours to 30 days
• Self-exclusion — temporary or permanent account closure

All tools are accessible from Account Settings → Responsible Gaming. See our Responsible Gaming page for more information.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — the Philippine Amusement and Gaming Corporation provides guidance and resources for players affected by problem gambling
• National Council for Mental Health (NCMH) — offers mental health support including for behavioural addictions
• Gamblers Anonymous Philippines — peer support groups in Metro Manila, Cebu, Davao, and other cities

You can also reach jiliasis's responsible gaming support team 24/7 via live chat on jiliasis.vip. We are here to help — no judgment, just support.