Responsible Gaming at jiliasis

Our Commitment to Responsible Gaming

At jiliasis, responsible gaming is not just a legal checkbox — it is a core part of who we are as a platform built for Filipino players. We believe that every person who plays on jiliasis deserves a safe, fair, and transparent gaming environment. Whether you're spinning slots in Makati, playing bingo in Cebu, or betting on PBA games from Davao, jiliasis is here to make sure your experience stays positive.

Gaming is a form of entertainment. Like watching a boxing match at the arena or catching a live PBA game, it should be something you enjoy within your means — not something that takes over your life or your finances. jiliasis has built a comprehensive responsible gaming framework aligned with PAGCOR guidelines to help every player stay in control.

This page explains everything you need to know about responsible gaming on jiliasis: the tools available to you, how to recognise problem gambling, how to self-exclude, and where to find professional help if you need it.

21+ Age Policy

jiliasis takes its age verification obligations seriously. Every player who registers on jiliasis.vip is required to confirm that they are 21 years of age or older at the point of registration. Before any withdrawal is processed, players must complete full KYC (Know Your Customer) verification, which includes submitting a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's licence, or UMID card — to confirm their identity and age.

If jiliasis discovers at any point that a player is under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant Philippine authorities in accordance with our legal obligations. Any winnings accumulated by an underage player will be voided.

We also encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. See the Protecting Minors section below for practical guidance.

Recognising Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. The earlier it is recognised, the easier it is to address. jiliasis encourages all Filipino players to regularly check in with themselves and be honest about their gaming habits. Here are some common warning signs that gaming may have become a problem:

If you recognise any of these signs in yourself or someone you know, please reach out to our support team or use the self-exclusion tools described below. You are not alone — help is available, and taking action early makes a real difference.

jiliasis Player Protection Tools

jiliasis provides a full suite of responsible gaming tools that are available to every registered player, free of charge, directly from your account settings. You do not need to contact support to activate most of these tools — they are built into the platform so you can take control instantly.

How to Self-Exclude on jiliasis

Self-exclusion is the most powerful responsible gaming tool available on jiliasis. When you self-exclude, your account is closed and you are blocked from creating a new account for the duration of your chosen exclusion period. jiliasis takes self-exclusion requests seriously — once activated, the exclusion cannot be reversed until the period you selected has fully elapsed.

You can choose from the following self-exclusion periods on jiliasis:

• 6 months — a medium-term break to reassess your gaming habits
• 1 year — a longer pause for players who need more time away
• 3 years — an extended exclusion for serious concerns
• Permanent — indefinite exclusion with no option to reopen the account

To activate self-exclusion on jiliasis, follow these steps:

1. Log in to your jiliasis account and navigate to Account Settings from the top menu.
2. Select the Responsible Gaming tab within your account settings panel.
3. Click on Self-Exclusion and choose your preferred exclusion duration from the available options.
4. Confirm your identity by entering your account password and completing any required verification step.
5. Submit your request. Your account will be closed immediately and a confirmation email will be sent to your registered address.

Alternatively, you can request self-exclusion directly by contacting our support team via live chat on jiliasis.vip or by emailing [email protected]. Our team is available 24/7 on Philippine Standard Time and will process your request without delay.

Getting Help & Support

If you or someone you know is struggling with problem gambling, please know that help is available in the Philippines. Reaching out is a sign of strength, not weakness. jiliasis encourages any player who is concerned about their gaming behaviour to seek support without hesitation.

Our own support team is available 24/7 via live chat on jiliasis.vip and can connect you with responsible gaming resources, activate account restrictions, or process a self-exclusion request on your behalf — all in a confidential, non-judgmental way.

In addition to jiliasis's in-platform support, the following resources are available to Filipino players dealing with problem gambling:

• PAGCOR Responsible Gaming Programme: The Philippine Amusement and Gaming Corporation operates a responsible gaming framework for all licensed operators in the Philippines. Players can contact PAGCOR directly for guidance on problem gambling resources.
• National Council for Mental Health (NCMH): The NCMH provides mental health support services across the Philippines, including for behavioural addictions such as problem gambling.
• Gamblers Anonymous Philippines: A peer support community for individuals affected by problem gambling, with meetings available in Metro Manila and other major cities including Cebu and Davao.

Protecting Minors

jiliasis is strictly an adults-only platform. We take every reasonable step to prevent individuals under 21 years of age from accessing our services. However, we also recognise that parents and guardians play a critical role in keeping minors safe online.

Here are some practical steps Filipino parents and guardians can take to prevent minors from accessing online gambling platforms like jiliasis:

• Use parental control software on shared devices and home networks to block access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in router-level content filters can be effective.
• Keep your jiliasis login credentials private. Never share your username, password, or device with minors. Log out of your account after every session on shared devices.
• Talk openly with your children about the risks of gambling and why it is restricted to adults. Open conversations are one of the most effective prevention tools available.
• Monitor your bank and e-wallet statements (GCash, PayMaya, BPI, BDO) for any unauthorised transactions that could indicate a minor has accessed your payment accounts.
• Report suspected underage access to jiliasis immediately via live chat or at [email protected]. We will investigate and act promptly.

PAGCOR Responsible Gaming Guidelines

jiliasis operates in alignment with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's responsible gaming guidelines are designed to protect Filipino players and ensure that gaming remains a safe and regulated form of entertainment in the Philippines.

Key principles of the PAGCOR responsible gaming framework that jiliasis adheres to include:

• Age Verification: Strict enforcement of the 21+ age requirement for all players;
• Player Protection Tools: Provision of deposit limits, loss limits, session reminders, and self-exclusion mechanisms;
• Staff Training: All jiliasis support staff are trained to identify signs of problem gambling and to respond with empathy and appropriate referrals;
• Advertising Standards: jiliasis does not target vulnerable individuals or minors in any of its marketing communications;
• Transparency: Clear and accessible information about the odds, rules, and risks associated with all games on the platform;
• Data Protection: Responsible handling of player data in accordance with the Data Privacy Act of 2012 (RA 10173). See our Privacy Policy for full details.

jiliasis is committed to continuous improvement of its responsible gaming programme. We regularly review our tools, policies, and staff training to ensure we are meeting the highest standards of player protection for our Filipino community.